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West

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MAKE BETTER CONNECTIONS

When you strip away the jargon and hype, the promise of unified communications is to connect things effectively in order to improve the users’ experience and increase performance. But like many desirable strategies, it is much more complex than it looks. That is why West focuses so much time, energy and investment in the unified communications space.

Simplifying technology applications for improved performance is a hallmark of our businesses. We thrive in these conditions because we know our efforts yield tangible results for everyone—from our employees to our customers and their customers. West creates varied services and solutions so we can deliver results that meet your business’s tailored objectives.

So who do you need to improve connections with most? Employees or partners? Devices and supply chain links? All of these are available from and supported by West Unified Communications. Regardless of the endpoints, we help you get there. We know that making better connections is not the end, it is truly the beginning.

Magic Quadrant for Unified Communications as a Service, Worldwide

This document was revised on 14 September 2017. For more information, see the Corrections page on gartner.com.

Unified communications as a service (UCaaS) supports the same functions as its premises-based unified communications (UC) counterpart. The chief difference is that UCaaS adheres to a cloud service delivery model. Gartner therefore uses the same six broad communications functions for both (see Note 1 for detailed definitions):

  • Voice and telephony, including mobility support
  • Meeting solutions (formerly termed “conferencing”) — Audioconferencing, videoconferencing and web conferencing
  • Messaging — Email with voice mail and unified messaging (UM)
  • Presence and instant messaging (IM)
  • Clients — Including desktop clients and thin browser clients
  • Communications-enabled applications — For example, integrated contact centers, communications platform as a service (cPaaS) and workstream collaboration (WSC)read more
xellerateit with west communications

1

Conferencing & Collaboration

Valuable ideas often get lost when physical presence or real-time interaction is taken out of the equation. West focuses on ensuring that human connections remain at the center of our collaborative processes. We are a single source provider for the latest conferencing services, delivering world-class audio, unmatched support and the expert insight you need to make the right choices for your business. With the freedom to connect anyone from anywhere at any time, you can take collaboration to a new, more meaningful level.

2

Managed Voice Services

West Managed Voice Services provide a variety of scalable solutions for hosted VoIP, SIP Trunking, and cloud contact center solutions. Connect everyone, from any location, for full collaboration and cost savings. Our hosted voice solutions are readily scalable and flexible to accommodate dynamic calling capacity needs, allowing you to adjust capacity without concerns over infrastructure.

3

Network Services

The right enterprise network partner can transform your company, allowing employees to become more productive and freeing the IT team to focus on growth initiatives. West Unified Communications offers multiple pathways to migration from or integrate with heterogeneous legacy systems and industry-leading cloud services providers. Our fully-managed infrastructure solutions provide flexibility, efficiency and security.

4

Digital Media Services

Our digital media services enhance communication both inside and outside of your organization. West’s interactive virtual environments, engaging webcasts, rich video experiences and helpful support ensure your message is delivered with impact and effectiveness. Using innovative virtual technology and the global reach only West can provide, we help clients in marketing, training and corporate communications initiate engaging virtual conversations that lead to increased ROI.

Discover what XellerateIT and West can do for you.

Let us help make your technology solutions increase your revenue.

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